This Cancellation Policy (“Policy”) sets forth the terms and conditions governing refunds and program payments for the Reaching All In Need (RAIN) programs. By enrolling your child in a RAIN program, you confirm your acknowledgment and agreement to the terms and conditions outlined below.

Non-Refundable Deposit and Fees

1. Deposit Fee: A non-refundable deposit in the amount of $8.75 per each week of the session is required at the time of enrollment for each participant. The total deposit amount is determined based on the duration of the session. For example, a one-week session requires a deposit of $8.75, while a four-week session requires a deposit of $35. This deposit includes the enrollment fee and guarantees the participant’s placement in the program.
2. Processing Fee: A transaction processing fee of 4.95% plus $0.30 applies for all payments made by credit card and is non-refundable.

Refund Eligibility and Conditions

Refunds shall apply solely to direct payments made by cash or other out-of-pocket methods, including payments via credit card or debit card, and are subject to the following conditions:

No Refunds for Financial Aid Received:
Refunds will not be issued for any portion of program costs covered by or derived from financial aid, as no monetary value is directly exchanged for these funds.

Refund Schedule for Cash Transactions:
Refunds for program session fees paid directly by parents or guardians will be determined based on the timing of cancellation, excluding the non-refundable deposit and processing fee:

• Two weeks or more before the session start date: 100% refund of the session fee.
• One week before the session start date: 50% refund of the session fee.
• On the first day of the session: 40% refund of the session fee.
• On the second day of the session: 30% refund of the session fee.
• After the second day of the session: No refunds will be issued under any circumstances.

Cancellation Requests:
To be eligible for a refund under this policy, cancellation requests must be submitted via email (office@rain2816.org) and received by RAIN during regular business hours. Refunds will be processed within 14 business days from the date the request is received.

Acceptance of Terms

By completing the enrollment process, you affirm that you have read, understood, and agreed to the terms stipulated in this Cancellation Policy. RAIN will enforce all terms outlined herein without exception.

Contact Information

For questions or to submit cancellation requests, please contact RAIN during regular business hours.

• Business Hours:
  Monday–Thursday: 9:00 AM–5:00 PM
  Friday: 9:00 AM–12:00 PM
  Closed on Saturday and Sunday

This Policy is effective as of the date of enrollment and may be updated at RAIN’s discretion at any time.